Jennifer Loudiana in the Spotlight

Jennifer Loudiana, a senior member of STC, has agreed to share a bit about herself in this month’s Spotlight article.

When asked about her participation with STC, Jennifer shares, “I have been an STC Member since 1997 when I joined the Intermountain Chapter in Salt Lake City. At the time I was a webmaster and technical writer for the University of Utah. I held many positions in the chapter – Newsletter Editor, Webmaster, Conference co-chair, assisted with competitions and served as a judge, and my last position was President of the chapter. Unfortunately, the chapter is no longer active. I am originally from Ohio, so after moving back I got involved with the NEO chapter. I have been helping with the website since 2015 with Kim Lindsey and I served as a competitions judge in 2011.”

Jennifer shares the highlights of her career, “I attended Kent State University where I graduated with a General Studies degree and went on for a Masters of Education in Higher Education Administration.  My first job out of college was at a small art college in Cleveland. I enjoyed the college atmosphere and that is what led me to go back for a Masters degree. My husband and I moved to Utah for his job and I ended up getting a job as the Administrative Assistant in the Administrative Computing Department at The University of Utah. This job is what started my career and experience in I.T. in higher education. While at The University of Utah I was an Assistant Technical Writer, Webmaster, Web Project Coordinator, and portal administrator. After moving back to Ohio, I worked at Case Western Reserve University in Information Technology as a Trainer where I trained staff on financial, HR and Student systems and also wrote documentation and training guides for various enterprise systems. In order to alleviate the 1 hour and 15-minute drive from my home in Stark County to Cleveland, I found a job at Walsh University in North Canton.  walshlogoI was hired as the Instructional Specialist and worked on training guides and training faculty and staff on our enterprise software systems. I have been here for nearly 3 years and was moved into the Information Technology Department.”

Jennifer continues with the wonderful news, “I was promoted in July of this year, to the Director of User Support and Classroom Technology. In my new position, I manage many of our vendor relationships and oversee our campus help desk, continue training and writing training guides, and work with our Media Specialist and infrastructure team to keep classrooms working and up to date.  My breadth of experience in higher education and ability to communicate to others without the tech speak has helped me in my career to this point.  In my current position, I am teaching faculty how to use technology and writing news and guides for both faculty and students.”

I asked Jennifer what advice she would give her younger self and she wrote, “I would tell my younger self to do more activities in college and get an internship. I would also encourage anyone going into a technical field to also include writing and communication courses in your course path.  You never know when you will have to communicate in a job, even as a computer programmer or engineer you may need to communicate to non-technical people such as trainers, marketing, or designers.”

Jennifer shares, “I live in Massillon with my husband Brian and our dog Oscar.” Below is an image of Jennifer and her husband, Brian.


Congratulations Jennifer and thank you for sharing!

By Jennifer Loudiana & Sara Buchanan